At Lunor Capital (“Lunor Capital,” “we,” “us,” or “our”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website, mobile applications, and related services (collectively, the “Platform”). By accessing or using the Platform, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using the Platform.
We collect information to provide and improve our services, including cloud mining, fractional investing, and tools like Stake-to-Mine. The types of information we collect include:
1.1 Personal Information: Information that can identify you, such as:
• Full name, email address, and contact details provided during account registration.
• Payment information (e.g., cryptocurrency wallet addresses or fiat payment details) for transactions.
• Identification documents, if required for compliance with Know Your Customer (KYC) or Anti-Money Laundering (AML) regulations.
1.2 Usage Data: Information about how you interact with the Platform, including:
• IP address, browser type, device information, and operating system.
• Pages visited, features used, and time spent on the Platform.
• Transaction history, including mining plan selections and investment activities.
1.3 Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, analyze Platform performance, and deliver personalized content. You can manage cookie preferences through your browser settings.
1.4 Voluntarily Submitted Information: Feedback, reviews, or inquiries submitted through the Platform or support channels.
We use your information to operate the Platform efficiently, provide a seamless user experience, and fulfill our legal and regulatory obligations. Specific uses include:
2.1 Service Delivery:
• Processing transactions, managing your account, and delivering mining rewards through the Stake-to-Mine model.
2.2 Personalization and Improvement:
• Tailoring content and recommendations based on your usage patterns and investment preferences.
• Analyzing usage data to enhance Platform functionality and user experience.
2.3 Communication:
• Sending transactional emails, such as account confirmations, transaction receipts, or service updates.
• Responding to inquiries or providing customer support.
• Sharing promotional materials or updates about Lunor Capital’s services (you may opt out of marketing communications).
2.4 Compliance and Security:
• Verifying identities and conducting KYC/AML checks to comply with applicable laws.
• Detecting and preventing fraud, unauthorized access, or other illegal activities.
2.5 Sustainability Initiatives:
• Aggregating anonymized data to monitor and improve the energy efficiency of our cloud mining operations.
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Service Providers: With trusted third-party vendors who assist with Platform operations, such as payment processors, cloud hosting providers, or analytics services. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
3.2 Legal and Regulatory Compliance: When required by law, regulation, or legal process (e.g., subpoenas, court orders) or to comply with KYC/AML obligations.
3.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to equivalent privacy protections.
3.4 Aggregated or Anonymized Data: We may share non-identifiable, aggregated data for research, marketing, or sustainability reporting purposes.
We implement industry-standard security measures to protect your information, including encryption, secure socket layer (SSL) technology, and restricted access to sensitive data. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access or data breaches. You are responsible for safeguarding your account credentials and verifying cryptocurrency wallet addresses, as transactions are irreversible.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. For example:
• Account information is retained while your account is active and for a reasonable period thereafter to comply with tax or regulatory requirements.
• Usage data may be retained in anonymized form for analytical purposes.
Depending on your jurisdiction, you may have the following rights regarding your personal information:
• Access: Request a copy of the personal information we hold about you.
• Correction: Request updates or corrections to inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal or regulatory exceptions.
• Opt-Out: Opt out of marketing communications or certain data processing activities.
• Data Portability: Request a transfer of your personal information in a structured, commonly used format.
To exercise these rights, contact us at Support@LunorCapital.com. We will respond to requests in accordance with applicable data protection laws.Lunor Capital operates globally, and your information may be processed or stored in jurisdictions outside your country of residence. We ensure that such transfers comply with applicable data protection laws, using mechanisms like Standard Contractual Clauses where necessary.
We use cookies to enhance your experience on the Platform. You can disable cookies through your browser settings, but this may limit access to certain features.
8.2 Termination by Lunor Capital: We reserve the right to suspend or terminate your access to the Platform at our discretion, including for violations of these Terms, suspected fraud, or regulatory compliance requirements.
The Platform may contain links to third-party websites or services (e.g., payment processors or market data providers). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before engaging with their services.
The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or Platform features. We will notify you of material changes via the Platform or email. Continued use of the Platform after such changes constitutes acceptance of the updated Privacy Policy.